Icelandair does well in European airline survey

Icelandair-flying-planeIcelandair was the only one of 28 participating airlines that did not cancel a single flight last winter. This is just one high point for the company in the recent AEA (Association of European Airlines) consumer report just published, which placed Icelandair near the top in all key areas.

One of the world’s most established international airlines, Icelandair also ranked second among Europe’s airlines for long haul punctuality and the third most punctual on short and medium haul routes – an important statistic for an airline that serves so many of its passengers with short stopovers at its hub airport as they fly between Europe and North America.

When it comes to the reliability of reuniting passengers with their luggage at the end of their flights, passengers will be relieved to note that Icelandair also managed to snatch the title of sixth best airline in Europe. Once again, because so many Icelandair customers take two scheduled flights with the company at any time instead of just one – this is indeed a statistic the airline can be proud of.

Icelandair is the only carrier linking Europe with the USA and Canada through Iceland. Icelandair connects 18 of Europe’s major cities with seven top destinations in the USA and Canada through Iceland’s main hub, Keflavik International Airport – itself an award winner for passenger service.

The company recently refitted all its planes with personal entertainment systems for every customer build into the backs of the new, more comfortable leather seats. Despite the improved quality, Icelandair still regularly comes top on searches for cheap flights to New York and all its other destinations.

The Association of European Airlines consumer report was compiled using data from airline operations between November 2008 and March 2009. For the purposes of the AEA survey, flights are considered to be on time if they take to the skies within 15 minutes of their scheduled time.

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