Iceland-based software company Advania has recently signed a “groundbreaking” agreement with Försäkringskassan, the Swedish Social Insurance Agency. The deal means that Advania will introduce a new information system to support the agency’s contact centre, which will entail telephony, email, chat and voice controlled self-services, amongst other related services.
The deal came about after harsh competition from competing software providers CSC and Softronic. The duration is set for three to four years, and it is estimated to be worth 130 Million SEK.
“This is a prestigious deal,” comments Advania‘s CEO Mikael Noaksson. “We will take over Telia’s (previous supplier) contact-centre solutions, and replace it with an entirely different type, which we offer in cooperation with Interactive Intelligence. We will build the entire service and deliver it at a fixed monthly rate”.
A total of more than 1000 administrative officers at the Social Insurance Agency will be using the new service. Noaksson comments, “This will effect nearly all communication between the public and the Social Insurance Agency”.
Telecom solutions is an increasingly important category for Advania, as services previously provided by operators are gradually taken over by the system integrators. “This is an area that is receiving growing attention from us, especially since we initiated our partnership with Interactive Intelligence,” says Mikael Noaksson. “Advania has a unique edge in being able to connect our competency in telecom with our experience in operations and offer it as one service”.
For more information regarding Advania and its information systems, visit www.advania.com.